Refund policy
Refund Policy – West Coast 3D
At West Coast 3D, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy with your order, our refund policy is here to help:
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Eligibility for Refunds:
- Refunds are available for products that are defective or damaged upon receipt.
- Custom items or personalized orders are non-refundable unless they arrive damaged or faulty.
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Timeframe for Refunds:
- You must request a refund within 30 days of receiving your order.
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Process for Refunds:
- To initiate a refund, please contact our customer support team with your order number and a description of the issue.
- In some cases, we may require photos of the defective or damaged item for verification.
- Once approved, refunds will be processed to your original method of payment within 5-7 business days.
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Exchanges:
- If you prefer an exchange over a refund, we will gladly replace defective or damaged items with a new one, based on product availability.
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Non-Refundable Items:
- We do not offer refunds for items that are damaged due to misuse or normal wear and tear.
If you have any questions or need assistance with a refund, please reach out to our team. We’re here to help and ensure your experience with West Coast 3D is a positive one!